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Privacy Policy

Last updated: March 2026

Read how Livedot handles account data, visitor activity, retention, and self-hosted deployments.

Overview

Livedot is a real-time website visitor tracking tool. We are committed to protecting your privacy and being transparent about the data we collect and how we use it.

Data We Collect

Account data: When you sign up, we collect your email address and a hashed password (or OAuth identity). We never store plaintext passwords.

Visitor data: When the tracking script is installed on your website, we receive the visitor's approximate geographic location (derived from IP address), the page URL, and a session identifier. We do not store raw IP addresses.

Usage data: We count events per month per user to enforce plan limits. This data is stored in aggregate and not tied to individual end-users.

Data We Do Not Collect

We do not collect, store, or process:

  • Raw IP addresses of your website visitors
  • Cookies or persistent identifiers on your visitors' devices
  • Personal information about your visitors (names, emails, etc.)
  • Browsing history outside of your tracked pages

How We Use Your Data

Account data is used to authenticate you and manage your subscription. Visitor data is used solely to provide the real-time dashboard you see. We do not sell, share, or use your data for advertising.

Data Retention

Visitor session data is kept in memory and expires based on your plan (10 minutes on Free, 24 hours on Pro, 7 days on Max). After expiry the data is permanently deleted. Account data is retained until you delete your account.

Third-Party Services

We use the following third-party services:

  • Polar.sh: payment processing for paid plans. Subject to Polar's privacy policy .
  • MaxMind GeoLite2: IP-to-location database, processed locally on our servers. No data is sent to MaxMind.

Self-Hosted Instances

If you self-host Livedot (Community Edition), all data stays on your own infrastructure. We have no access to any data on self-hosted instances.

Your Rights

You may request deletion of your account and associated data at any time by contacting us. We will process deletion requests within 30 days.

Contact

For privacy-related questions, contact us at privacy@livedot.dev.